Terms & Conditions
PLEASE NOTE: ALL bookings made online and in-store are subject to these terms and conditions
and they will be strictly enforced.
CANCELLATION POLICY
No cancellations or changes allowed within 48 hours of the appointment
Your appointment time is reserved exclusively for you. When you make an appointment with us, we guarantee you this time to take care of your needs.
If you cancel or reschedule prior to the 48 hour window, your deposit can be transferred to a new appointment. If it is cancelled within 48 hours of the booking, your deposit will be retained as a cancellation fee.
Any cancellations within 24 hours, or no shows will be charged the entire amount of the service booked. It is not possible for me to fill the space with such short notice and my time is limited. You may send someone else in your place, just let us know.
FIRST TIME CLIENTS MUST ARRIVE FIVE MINUTES PRIOR TO THEIR APPOINTMENT. This is to ensure that there is time for the client sheets to be completed and doesn't cut into your treatment time.
As cancellations have a significant impact on us, we need to enforce our cancellation policy and trust you understand our need to do so.
Deposits are non-refundable but they can be held on file for you next appointment and do not expire.
LATE POLICY
If you are late to your appointment, that cuts into the time you spend with me and your service will end at the time originally booked as this will not affect the following client’s booking and the full appointment cost will be charged. Please plan your trip (and parking) accordingly.
SKIN WELLNESS SUBSCRIPTIONS, PACKAGES + GIFT VOUCHERS
We enforce a strict No refund policy with our Memberships, pre-purchased Packages + Gift Vouchers and trust your understand our need to do so.
T&Cs:
Non-transferable - Vouchers have an expiry 6 Months from date of issue. Not redeemable for cash or refundable.
Pre-purchased Packages are for Services only and cannot be used against retail purchases.
Vouchers are redeemable for services only. Packages and Retail are separate.
Bookings must be made for each appointment and subject to availability.
We have the right to refuse LED services if used in excess and making it harder for others to access this service.
We have the right to terminate this contract at any point if this service is being abused.
You must attend Celluma treatments with a clean face. We cannot facilitate this for each client as we will be busy with other clients.
We have a three month minimum for the monthly payments of the Skin Wellness Subscriptions. After this period, you may cancel your subscription at any point. Please make note of the billing cycle as we cannot refund so you will need to cancel before the next billing period.
PRODUCT REFUND POLICY
Due to hygiene reasons, unfortunately we are unable to give refunds on any products unless defective. If products are defective, you will be required to bring it in or send it back so we can assess the issue. If we agree with the defective product, we will refund at our discretion.
If you have any questions please don’t hesitate to get in touch and we’ll gladly assist you.
